Privacy Policy

Effective Date: 31 May 2026

Sprint Prints ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect the following personal information:

• Full name

• Email address

• Telephone number

• Delivery and billing address

• Company information (where applicable)

• Payment information required to process orders

• Uploaded artwork, photographs, logos, and design files

• Website usage information through cookies and analytics tools

2. How We Collect Information

We collect information when you:

• Place an order with us

• Request a quotation

• Contact us via email, telephone, social media, or our website

• Subscribe to marketing communications

• Upload files or artwork through our website

• Interact with our website and online services

3. Purpose of Collecting Personal Information

We collect and process personal information to:

• Process and fulfil customer orders

• Deliver products and services

• Communicate regarding orders and enquiries

• Provide quotations and customer support

• Improve our products, services, and website

• Comply with legal and regulatory obligations

• Send promotional communications where consent has been provided

4. Sharing of Information

We do not sell, rent, or trade personal information to third parties.

Personal information may be shared with:

• Payment service providers

• Courier and delivery partners

• IT service providers and website hosting providers

• Professional advisers where required

• Regulatory authorities where required by law

All third parties are required to protect your personal information and use it only for authorised purposes.

5. Data Security

Sprint Prints takes reasonable technical and organisational measures to protect personal information against:

• Loss

• Unauthorised access

• Disclosure

• Alteration

• Destruction

While we strive to protect all personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Comply with legal, tax, accounting, and regulatory requirements

• Resolve disputes and enforce agreements

7. Your Rights Under POPIA

You have the right to:

• Request access to your personal information

• Request correction or updating of inaccurate information

• Request deletion of personal information where legally permissible

• Object to the processing of personal information in certain circumstances

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyse website traffic

• Enhance user experience

Users may disable cookies through their browser settings, although certain website features may not function correctly.

9. Marketing Communications

We will only send marketing communications where permitted by law or where you have provided consent.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option included in our communications.

10. Children's Privacy

Our products and services are not specifically directed at children under the age of 18. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

11. Changes to this Privacy Policy

Sprint Prints reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website and become effective upon publication.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Sprint Prints
Email: orders@sprintprints.co.za

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).

By using our website, placing an order, or providing personal information to Sprint Prints, you consent to the collection and processing of your information in accordance with this Privacy Policy.